When something goes wrong at your property, there are a few checks that you need to do before contacting us. This will avoid delays in getting the problem fixed. It may also save you having to pay the tradie's call-out fee if we send someone out unnecessarily! Here are some helpful tips.
NO HOT WATER? Electric system - try topping up the water by pulling up the overflow valve. This needs to be done every few months. Gas system - check if your gas cylinder is empty.
NO POWER? Check the safety switch and try switching back on. Test all your appliances one by one to see if any of them is tripping the switch. If your neighbour also has no power, contact Energex.
NO WATER or MAJOR WATER LEAK? Check the water tap at the mains at the front of the house - someone may have turned it off. If your neighbour also has no water, call Unity Water as they may have turned it off to do pipe maintenance in the area. If there is a major leak, turn off the tap at the mains and contact us.
DRAIN OR TOILET BLOCKED? Try to unblock them using a plunger or solvent such as 'Draino'. Remember, if they are blocked because someone has dropped something down them, you will have to pay the plumber's bill.
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